Shipping Policy
A shipping policy is a concise document or webpage that outlines important information about shipping when an order is placed online. It often includes details on shipping costs and methods, delivery times, and other relevant information.
All orders are processed within three to five business days. Some products may be considered “made to order.” For those products, a note will be added to the product description, and the shipping time is estimated to be 10-14 days.
Packages can be shipped Monday through Friday, or, depending on the shipping option chosen, delivered every day of the week.
If Sparrow and Thread experiences a high volume of orders, all subscribers and account holders will receive an email notification with specific details about how it will impact standard turnaround time. Additionally, a message will be added to the website.
Shipping charges for your order will be calculated and displayed at checkout. You will receive free shipping on orders of $75.00 or more.
When collecting non-personally identifiable information automatically, we may unintentionally collect or receive personally identifiable information mixed in with the non-personally identifiable information. While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If you believe that we have inadvertently collected your personal information, please notify us at support@sparrowandthread.com.
Sparrow and Thread ships to physical and P.O. Box addresses.
After placing an order, you will receive a confirmation e-mail. Once the order is processed (typically within three to five business days), you will receive another correspondence with your tracking number.
Sparrow and Thread’s shop is based in Texas; therefore, there is no sales tax on the items currently sold in the state. If tax laws change or the nature of the items we sell changes to include taxable items, Sparrow and Thread will update this Shipping Policy and send an email notification to all subscribers and account holders.
Currently, Sparrow and Thread does not ship outside of the U.S.
Sparrow and Thread is not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. If the shipping box is damaged, please take a picture(s) of the box BEFORE opening it.
In general, Sparrow and Thread does not offer refunds or accept returns. There are rare instances when Sparrow and Thread will offer a refund or return, but it is on a case-by-case basis. For more information about refunds and returns, please review our Refund and Return Policy.
Effective Date: January 21, 2026
This Shipping Policy was last updated on January 21, 2026.
