Refund and Return Policy

1. All sales are final. If you have an issue with your order or product, please contact us at support@sparrowandthread.com and we will do our best to help you.

2. Because of the nature of digital products, they are non-refundable and not eligible for return. Once your purchase is complete, you’ll receive immediate access to the files.

3. When submitting a query about your order or product, a copy of the Sparrow and Thread receipt and/or the original Sparrow and Thread invoice may be requested to expedite your support request.

4. Sparrow and Thread reserves the right to reject any refund request if the product is received damaged or if any accessories, literature, or other original components are missing. Please refer to our Shipping Policy for information on packages that are lost or damaged during transit.

5. In the event that Sparrow and Thread makes an exception to the all-sales final clause, please follow the steps below:

• You must request a Return Authorization (RA).
• To request an RA number, please email support@sparrowandthread.com and provide the following information:
  • Name
  • Address
  • Phone
  • Reason for Refund
  • Order Number
  • Date of Purchase
• If approved, you will receive an RA number. You will then be responsible for packaging the item for return to Sparrow and Thread. At this time, you will be provided with an address.
• Please include the RA number inside the package. You can also write it on a copy of your invoice or receipt.
• A copy of your Sparrow and Thread purchase receipt must also be placed inside the return package.
• If a product is returned without a return authorization (RA) number and/or the above-requested documentation, your return will not be processed.
• You may also be responsible for the shipping costs for returning the product to Sparrow and Thread. Returned product(s) should be shipped with a tracking number and/or insurance. Sparrow and Thread is not responsible for products that are lost or damaged during the return shipment.
• Sparrow and Thread will review the product and determine whether a refund is warranted. If you are granted a refund, your funds will be credited back to the card charged within 10 business days.

6. Items returned may be subject to a 15% restocking charge, and shipping charges may also be nonrefundable.